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Customer Support Executive

  • At Diksha Online Software (P) Ltd.
  • Job Location: Patna, Bihar

Job snapshot

  • Business Development, Sales

    Job role:

    Customer Support Executive
  • Image Description

    Location:

    Patna, Bihar
  • Patna, Bihar

    Job Type:

    Full-time
  • Experience: 2-5 Yrs

    Experience:

    1-2 years
  • Age Limit: Below 30 Yrs

    Age Limit:

    Below 35 Yrs
  • Image Description

    Salary:

    As per industry standards
  • Benefits

    Benefits:

    Competitive Salary, Performance bonus

Job description

We are looking to hire customer support executives to answer incoming calls and help us in software implementation and training. The candidate must have excellent verbal and written communication skills.

Responsibilities:

  • Answer incoming calls and inquiries.
  • Generating leads through phone calls and internet search.
  • Setting up meetings with school principals and directors for product demonstration.
  • Providing onsite and remote support to schools in implementing our services.
  • Giving software demos and presentations.
  • Handling software implementation and training.
  • Ensure timely resolution of customer complaints within required guidelines.

Minimum qualifications:

  • Any Graduate who has IT background with good technical skill.
  • Strong email and contact search skills for identifying and reaching out to the decision makers.
  • Excellent communication and persuasion skills
  • Ability to understand client needs and present a relevant solution.
  • Knowledge of Photoshop will be an added advantage.

Desired Candidate Profile:

  • Professional approach in answering calls.
  • Good analytical and problem solving skills.
  • Excellent communication skills.
  • Strong phone contact handling skills and active listening.
  • Ability to develop and maintain positive working relationship with clients.
  • Should be willing to travel as per requirement.

Interested?

Send your resume to careers@dikshaonline.com and we will get in touch with you.

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