We are looking to hire customer support executives to resolve customer concerns and help in software implementation and training.

Responsibilities:

• Answer incoming customer inquiries.
• Generate leads through cold calling and internet search.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Record customer information within our customer service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Assist sales team as and when required.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Coordinate for office events as the need be.

Minimum qualifications:

• Any Graduate who is well versed with Internet and Google Search.

Desired Candidate Profile:

• Professional approach in answering calls
• Good knowledge of MS-Excel, PowerPoint and Photoshop.
• Strong verbal/written communication skills.
• Strong phone contact handling skills and active listening.
• Ability to develop and maintain positive working relationship with client.
• Must be willing to travel as and when required.