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Customer Support Executive

  • At Diksha Online Software (P) Ltd.
  • Job Location: Patna, Bihar

Job snapshot

  • Customer Support Executive

    Job role:

    Customer Support Executive
  • Image Description

    Location:

    Patna, Bihar
  • Patna, Bihar

    Job Type:

    Full-time
  • Experience: 2-5 Yrs

    Experience:

    1-2 years
  • Age Limit: Below 30 Yrs

    Age Limit:

    Below 35 Yrs
  • Image Description

    Salary:

    As per industry standards
  • Benefits

    Benefits:

    Competitive Salary, Incentive

Job description

We are looking to hire customer support executives to answer incoming calls and help us in software implementation and training. The candidate must have excellent verbal and written communication skills.

Responsibilities:

  • Answer incoming calls and inquiries.
  • Generate leads through phone calls and internet search.
  • Provide onsite and remote support to schools in implementing our services.
  • Give software demos and presentations.
  • Handle software implementation and training.
  • Ensure timely resolution of customer complaints within required guidelines.

Skills and Qualifications:

  • Any Graduate who has IT background with good technical skills.
  • Strong phone contact handling skills and active listening.
  • Professional approach in answering calls.
  • Excellent communication and persuasion skills.
  • Ability to understand client needs and present a relevant solution.
  • Knowledge of Photoshop will be an added advantage.
  • Ability to develop and maintain positive working relationship with clients.
  • Should be willing to travel as per requirement.

Interested?

Send your resume to careers@dikshaonline.com and we will get in touch with you.

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